TERMS OF SERVICE

PRODUCTS:
We strive to ensure that our products are photographed as accurately as possible on our website. There may be variations in colour between digital photos and actual stock. If colour is critical please contact us for further information.

PAYMENT OPTIONS:
Direct Bank Transfer
Credit Card
We accept both Visa and Mastercard. All prices are in New Zealand dollars (NZD) and your credit card will be charged in New Zealand dollars. A standard bank charge of 2% will be applied.
All prices are inclusive of GST and are subject to change without notice.

DELIVERY:
Our team works hard to provide a smooth ordering and dispatch service. All orders are processed and sent out on the next business day, however, this may extend in periods of high volumes and public holidays.

Furniture orders may take up to 3 business days to be dispatched.
A physical street address is required as we cannot deliver to a PO Box address.

We currently only deliver to New Zealand addresses.

If there is no one available to sign for your order when the courier calls, a card will be left at the delivery address so you can arrange for re-delivery or collection,
Furniture Road and our delivery partners are not held responsible if a parcel is lost, stolen or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.

FURNITURE & LARGE HOMEWARE ITEMS
Delivery charges for furniture and larger homeware items are based on postcode and product volume.
Once an enquiry has been made our Customer Service Team will be In touch to advise the freight charge.

RETURNS AND EXCHANGES
If your item has not been packed and dispatched we are happy to amend your order, otherwise please choose carefully as we don’t refund for a change of mind.

We are sure that you will love your purchase from Furniture Road Ltd, however, if you do change your mind we will exchange it for a gift card of equal value.

It must be returned to Furniture Road in original condition with all packaging intact, along with proof of purchase (receipt) within 10 days of purchase.

We cannot exchange items not in original condition or packaging Return of undamaged goods for exchange is entirely at your cost and risk.

We cannot exchange the following:
Items not in original condition or packaging or items returned 10 days after original purchase.
Return address:
Furniture Road Ltd
C/- 10 Tulloch Street
Wanganui 4500

PRODUCT AND PACKING GUARANTEES
If your delivery has been damaged in transit, you must notify the freight/trucking company. Please note that damaged goods must be reported within 48 hours of delivery. If your order has been packed incorrectly and is not what you have been invoiced for, we will put it right for you. Please note that packing errors must be reported with 48 hours of delivery.

GET IN TOUCH WITH US :

027 248 6411
lesley@furnitureroad.co.nz